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Frequently Asked Questions


About Home Appliance Paradise
  • Home Appliance Paradise is a premier online destination for top-quality home appliances.
  • We offer a curated selection of top-rated appliances to enhance every aspect of home living.
  • Committed to providing exceptional customer service and expert guidance in choosing the perfect appliances for your needs.
Are you an authorized dealer?
  • Yes, we are an authorized dealer of top brands in the home appliance industry.
  • Our status as an authorized dealer ensures that all products we carry are genuine and sourced directly from the manufacturers.
  • Customers can trust in the authenticity and quality of the products they purchase from us, backed by our official authorization from the brands we represent.
Do you offer discounts?

Yes, we frequently offer discounts on a variety of products through our dedicated coupons page, providing savings opportunities for our valued customers.

Where are you located?

Home Appliance Paradise is an online retailer based in the United States, serving customers nationwide with our convenient and accessible platform.

Do you have a showroom?

As an exclusively online retailer, Home Appliance Paradise does not have a physical showroom.

Are the items used or damaged?

No, all items sold by Home Appliance Paradise are brand new and guaranteed to be free from any defects or damages, ensuring customer satisfaction with every purchase. Please refer to our Returns and Refund Policy for more details.

Do I have to be a member to order?

No, membership is not required to place an order on Home Appliance Paradise; our store is accessible to all customers for hassle-free shopping experiences.

Do you offer financing programs?

Yes, we offer financing programs to make purchasing home appliances more accessible and affordable for our customers, providing flexible payment options to suit individual needs. Please refer to our financing page for more details.


How much does shipping cost?

Shipping is free on all orders within the contiguous United States.

What is the standard delivery time?

The standard delivery time for orders is typically within 4-12 business days, although delivery times may vary depending on the shipping destination and other factors. Please refer to our Shipping Policy for more details

What shipping carriers do you use?

We primarily use FedEx Ground, FedEx Freight, or the most affordable available provider for shipping orders to the lower 48 USA. Please refer to our Shipping Policy for more details

What is curbside shipping?
  • Curbside shipping is a type of shipping designed for large appliance such as ranges, refrigerators, dishwashers, etc.
  • The carrier will not bring items inside the home, garage, kitchen, or elsewhere.
  • Customers are responsible for arranging assistance if needed to receive the order beyond the curbside.


What is your return policy?

We offer a 30-day return policy. Please refer to our Returns and Refund Policy for more details.

What if my item arrives damaged?

If your item arrives damaged, please contact our customer service team within 48 hours of receiving the delivery. We will require photos of the damaged item and packaging to initiate the return process. Once verified, we will provide further instructions on returning the damaged item and issuing a replacement or refund according to our return policy. Please refer to our Returns and Refund Policy for more details.

What happens if I need a return?

If you need to initiate a return, please contact our customer service team within 14 days of receiving your order. We'll provide instructions for returning the item. Once we receive the returned item and verify its condition, we'll process your refund or exchange according to our return policy. Please check our Returns and Refund Policy for more information.

Is there a restocking fee for returns?

A restocking fee of at least 30% will be charged for all returns. This fee is applicable to orders canceled or refused after shipment, as well as situations where incorrect shipment information results in a return to the warehouse.

More Questions?

Contact Us

Live Chat: Found in the bottom right corner of your screen
Phone: 1-(800) 557-5160

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